This Privacy Policy (hereinafter "this Policy", "the Policy", or "the Privacy Notice") sets out the practices of manis88 (hereinafter "manis88", "the Platform", "we", "us", or "our") with respect to the collection, processing, storage, transfer, and protection of personal data belonging to individuals who access or use the services available at manis88.cam (hereinafter "the Site", "the Platform", or "the Service").
manis88 operates as an online gaming and sports betting platform providing casino-style entertainment, live dealer games, and sports wagering markets. The Platform serves users across Malaysia, including players located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other regions throughout the country. By accessing the Platform, registering an account, making a deposit, or using any feature of the Site, you (hereinafter "you", "the User", "the Member", or "the Data Subject") acknowledge that you have read and understood this Policy.
manis88 is committed to treating your personal data with appropriate care and to processing it only for legitimate, specified purposes. This Policy is intended to provide clear and transparent information about how your data is used, with whom it may be shared, how long it is retained, and what rights you hold as a data subject.
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Please note: This Policy should be read alongside the manis88 Terms and Conditions. If you have questions about any data practice described in this Policy, please contact the Platform's support team before continuing to use the Service.
For the purposes of this Privacy Policy, the following terms shall carry the meanings ascribed to them below:
| Term |
Meaning |
| "Personal Data" |
Any information that identifies or can reasonably identify a living individual, directly or indirectly, including name, contact details, payment information, device identifiers, and usage records. |
| "Processing" |
Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transfer, deletion, or destruction, whether by automated means or otherwise. |
| "Data Controller" |
The entity that determines the purposes and means by which Personal Data is processed. For the purposes of this Policy, the Data Controller is manis88. |
| "Data Processor" |
A third party that processes Personal Data on behalf of manis88 and under its documented instructions, such as payment service providers, KYC verification partners, or IT infrastructure providers. |
| "Sensitive Data" |
A subset of Personal Data requiring heightened protection, including identity document information, financial data, and data relating to health or problem-gambling disclosures. |
| "Cookie" |
A small data file placed on a User's device by a website for the purposes of session management, preference storage, analytics, or marketing attribution. |
| "KYC Data" |
Documentation and information collected for Know Your Customer identity verification purposes, including government-issued identification documents, proof of address, and source-of-funds records. |
manis88 collects Personal Data through several means: directly from you during registration and account use, automatically through the operation of the Platform, and from authorised third-party sources for identity verification and fraud prevention purposes. The categories of data we collect are described below.
3.1 — Registration and Account Information
When you create an account on manis88, we collect the following information:
- Full legal name as it appears on a government-issued identity document
- Date of birth (used to verify the 21-years-or-above age requirement)
- Residential address, including city, postcode, and country
- Email address (used as the primary account contact and notification channel)
- Mobile telephone number (used for account security notifications)
- Username and securely hashed account password
3.2 — Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to verify your identity and age, we may collect copies of identity documents including a Malaysian identity card (MyKad or passport), proof of residential address (such as a utility bill or bank statement), and documentation confirming the source of funds used for deposits. KYC Data may be processed in part by authorised third-party verification service providers acting under contractual data protection obligations.
3.3 — Financial and Payment Data
We collect transactional records associated with your account, including deposit amounts, withdrawal requests, payment method types (e.g., Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank, GrabPay, or cryptocurrency channel identifiers), transaction reference numbers, and timestamps. Full payment instrument details such as bank account numbers are not stored directly by manis88; they are processed by authorised payment service providers under their own applicable security standards.
3.4 — Gaming and Wagering Activity Data
We maintain records of your wagering history, game participation, session duration, bet amounts, outcomes, and bonus usage on the Platform. This data is used for account management, responsible gambling monitoring, fraud prevention, bonus calculation, and regulatory compliance purposes.
3.5 — Technical and Device Data
Automatically collected data includes your IP address, device type and operating system, browser type and version, unique device identifiers, referring URL, pages visited within the Platform, session duration, time zone, and language settings. This information is collected to support Platform performance, security monitoring, and user experience improvement.
3.6 — Communications Data
If you contact the manis88 support team via live chat, email, or any other channel, we retain records of the communication content, including your submitted queries, the responses provided, timestamps, and any documentation attached. These records are used for service quality review, dispute resolution, and compliance audit purposes.
manis88 processes your Personal Data for the following purposes. We collect and process only the data that is reasonably necessary for the purposes described and do not use it for purposes materially incompatible with those stated here.
- Account management and service delivery: To create, maintain, and administer your manis88 account, process transactions, apply bonuses and promotions, and deliver the gaming services you request.
- Identity verification and age confirmation: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in accordance with applicable compliance obligations.
- Fraud prevention and anti-money laundering: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, or any other activity inconsistent with the lawful use of the Platform.
- Responsible gambling monitoring: To identify patterns of behaviour that may indicate problem gambling and to apply self-imposed limits, cooling-off periods, or self-exclusion measures as requested by or on behalf of a User.
- Legal and regulatory compliance: To fulfil obligations imposed by applicable gaming regulations, financial crime prevention laws, and any lawful requests from competent authorities or regulatory bodies.
- Customer support and dispute resolution: To respond to your enquiries, manage complaints, and maintain records supporting the fair resolution of disputes relating to your account or transactions.
- Platform security and integrity: To maintain the technical security of the Platform, investigate suspicious access or activity, and protect the interests of all users and the Platform itself.
- Marketing communications (where consent applies): To send you promotional communications regarding manis88 offers, bonuses, and service updates, where you have opted in and to the extent permitted by applicable rules. You may withdraw marketing consent at any time by contacting the support team.
manis88 processes your Personal Data on the following legal bases, depending on the nature of the processing activity:
5.1 — Performance of Contract
Processing necessary to carry out your account registration, manage your gaming activity, process deposits and withdrawals, and deliver other services you have requested constitutes the primary basis for data processing at manis88.
5.2 — Legal Obligation
Processing required to comply with applicable anti-money laundering regulations, identity verification obligations, gaming regulatory requirements, and responses to lawful authority requests falls under processing necessary to fulfil legal obligations.
5.3 — Legitimate Interests
manis88 processes certain data on the basis of its legitimate business interests, including Platform security, fraud detection, responsible gambling monitoring, and improvement of service quality. Where this basis applies, we have assessed that our legitimate interests are not overridden by your privacy rights.
5.4 — Consent
Where processing is based on your consent — most notably in relation to optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent does not affect processing conducted under any other legal basis.
manis88 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. However, we may share your Personal Data with authorised recipients in the following circumstances:
| Recipient Category |
Purpose and Basis |
| Payment service providers |
Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, and other supported channels. Providers are contractually bound to use data solely for payment processing. |
| KYC and identity verification partners |
Verifying identity documents, age, and address data as required for account compliance. Providers operate under strict data processing agreements. |
| Fraud prevention and analytics providers |
Detecting and preventing fraudulent account activity, multi-accounting, and bonus exploitation. Data is processed for security purposes only. |
| Regulatory and law enforcement authorities |
Where legally required, in response to valid court orders, regulatory directions, or law enforcement requests under applicable international gaming or financial crime regulations. |
| IT infrastructure and hosting providers |
Supporting the technical operation and secure hosting of the Platform. Infrastructure providers process data as data processors under contractual data protection controls. |
| Responsible gambling support bodies |
Where a self-exclusion request is made or where a third-party referral is received with appropriate supporting evidence, limited data may be shared to facilitate the exclusion process. |
All third-party data processors engaged by manis88 are required to maintain appropriate technical and organisational security measures and to process data solely in accordance with documented instructions.
The manis88 Platform uses cookies and similar tracking technologies to support core site functionality, maintain session state, enhance platform performance, and, where applicable, support analytics and marketing attribution.
7.1 — Strictly Necessary Cookies
These cookies are essential for the Platform to function correctly. They manage session authentication, maintain your logged-in state, and support secure transaction processing. These cookies cannot be disabled without impairing core Platform functionality.
7.2 — Analytics and Performance Cookies
We may use analytics technologies to collect anonymised data about how users navigate the Platform — including page visit frequency, session duration, and navigation paths. This information is used in aggregate form to improve usability, identify technical issues, and guide Platform development.
7.3 — Preference Cookies
These cookies store your Platform preferences, such as language selection, display settings, and recently accessed game categories, to improve your experience on return visits.
7.4 — Managing Cookie Preferences
You may adjust your browser settings to restrict or block cookies at any time. Please note that disabling certain cookies may affect the functionality of the manis88 Platform. Specific cookie controls may also be available through your account settings where applicable.
manis88 retains Personal Data for the period necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law, regulatory obligation, or legitimate business necessity.
- Active account data: Retained for the full duration of your account's active status and for a minimum period of five (5) years following account closure, in accordance with standard gaming compliance and anti-money laundering record-keeping requirements.
- KYC and identity verification records: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, as required under applicable financial crime prevention regulations.
- Transaction records: Deposit, withdrawal, and gaming transaction records are retained for a minimum of five (5) years to support audit trails and regulatory review.
- Support communications: Support chat and email records are retained for a minimum of two (2) years to support quality review and dispute resolution, and thereafter archived or deleted unless an active dispute necessitates extended retention.
- Marketing consent records: Records of marketing consent and withdrawal are retained for the duration of the account and for a reasonable period following account closure, to demonstrate consent compliance.
Where data is no longer required for any retention purpose, it is securely deleted or anonymised in accordance with established data disposal procedures.
manis88 implements appropriate technical and organisational measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Security measures in place include, but are not limited to, the following:
- Encrypted data transmission via industry-standard TLS/SSL protocols across all pages and account areas of the Platform.
- Access controls restricting Platform system access to authorised personnel on a need-to-know basis, supported by role-based permissions and authentication requirements.
- Secure password storage using one-way hashing algorithms. manis88 does not store account passwords in recoverable plain-text format.
- Regular review of technical security controls, including periodic assessment of data handling procedures and incident response readiness.
- Data breach response procedures designed to identify, contain, and address security incidents, and to notify affected parties where required under applicable obligations.
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Important: While manis88 takes data security seriously, no internet transmission or electronic storage system is entirely without risk. You are responsible for keeping your account login credentials confidential and for promptly reporting any suspected unauthorised access to your account via the Platform's live chat or support email.
Subject to applicable law and the provisions of this Policy, you hold the following rights in respect of your Personal Data held by manis88. To exercise any of these rights, please contact the support team via the channels described in Section 14.
Right of Access
Request a copy of the Personal Data manis88 holds about you, along with information about how it is used and with whom it is shared.
Right to Rectification
Request correction of inaccurate or incomplete Personal Data held on your account without undue delay.
Right to Erasure
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
Right to Restriction
Request that processing of your data be restricted in certain circumstances, such as where you contest the accuracy of data or have objected to processing.
Right to Object
Object to processing carried out on the basis of legitimate interests, including for direct marketing purposes. Marketing objections will be actioned promptly upon receipt.
Right to Portability
Request a structured, machine-readable copy of data you have provided, where processing is based on consent or contract and carried out by automated means.
Right to Withdraw Consent
Withdraw consent to processing based on consent (such as marketing communications) at any time, without affecting any prior lawful processing.
Right to Lodge a Complaint
Lodge a complaint with the relevant supervisory authority if you believe your data has been processed in a manner inconsistent with applicable data protection obligations.
manis88 will endeavour to respond to all data subject requests within a reasonable timeframe following receipt and identity confirmation. Some requests may be subject to legal limitations, particularly where data must be retained for compliance or dispute resolution purposes.
The manis88 Platform is intended exclusively for adults aged twenty-one (21) years and above. We do not knowingly collect or process the Personal Data of individuals below this age threshold. If you believe that a person under the age of 21 has registered on the Platform, you are encouraged to notify the manis88 support team immediately.
Upon receiving credible notification of a minor's registration, manis88 will take prompt action to investigate, suspend the relevant account, delete or anonymise the associated Personal Data, and return any Real Money Funds held in the account in accordance with applicable verification procedures.
Age verification checks — including the requirement to submit identity documentation confirming date of birth — form part of the Platform's KYC procedures and are a key safeguard against underage access.
The manis88 Platform may contain references to third-party services, payment providers, or support organisations. This Policy governs only the data practices of manis88 in connection with the Platform. manis88 does not control and accepts no responsibility for the privacy practices, data handling procedures, or content of external parties.
Users are advised to review the privacy policy of any third-party service they access independently of the manis88 Platform, including payment service providers, banking institutions, and responsible gambling support organisations referenced in Platform communications.
manis88 reserves the right to update, revise, or replace this Privacy Policy at any time. The version of the Policy published at manis88.cam/privacy-policy at the time of your access constitutes the current applicable Privacy Notice. The "Effective Date" at the top of this page will be updated to reflect the most recent revision.
Material changes to this Policy — including changes affecting the categories of data collected, the purposes for which data is used, or the categories of third parties with whom data is shared — will be communicated to registered Users via a notice posted on the Platform. Your continued use of the Platform following any amendment to this Policy constitutes your acknowledgement of the revised terms.
If you do not accept a material amendment to this Policy, you should discontinue your use of the Platform and, where you wish to exercise any data right in connection with the amended terms, contact the support team through the channels described below.
If you have questions, concerns, or requests relating to this Privacy Policy or the way your Personal Data is handled by manis88, please contact the Platform's support team through the following channels. All data subject rights requests and privacy enquiries will be handled with appropriate confidentiality.
Live Chat
The fastest way to raise a data or privacy concern is through the manis88 live chat support facility, available directly on the Platform around the clock, twenty-four (24) hours a day, seven (7) days a week.
Email
Written privacy enquiries, data access requests, and data erasure requests may be submitted by email. The manis88 support email address is: [email protected] — note this address is provided as plain text only and is not a clickable link. Please include your registered username and a clear description of your request to enable efficient handling.
manis88 aims to acknowledge privacy-related requests within three (3) business days of receipt. A substantive response will be provided within fifteen (15) business days, subject to any identity verification steps required to confirm the legitimacy of a request.